Questions & Answers
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CONTACT INFORMATION
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Shopping Information
You can find detailed information about shipping, delivery times, and related policies on our Shipping Information page.
👉 https://yoobex.com/shipping/
Payment Information
At YOOBEX, we offer simple and secure payment options designed to make your shopping experience easy and reliable. Our primary payment method is Cash on Delivery (COD), allowing you to pay for your order in cash at the time of delivery. This option gives customers confidence and flexibility when shopping with us.
When placing an order, please ensure that your delivery details and contact information are accurate to avoid delays. Payment is collected by the delivery agent once your order is successfully delivered. Orders placed using Cash on Delivery must be accepted upon arrival, and customers are expected to have the exact amount ready when possible.
In certain cases, we may offer additional payment options for specific products or promotions. Any available alternatives will be clearly displayed during checkout.
If you have any questions regarding payment methods or experience issues during checkout, our customer support team is available to assist you.
For more information or payment-related inquiries, please contact us through the link below:
Orders and Returns
Placing an order on YOOBEX is simple and secure. Once your order is confirmed, you will receive an order summary with all relevant details. If you need to modify or cancel your order, please contact us as soon as possible before the order is shipped. Changes or cancellations may not be possible once the order has been dispatched.
We accept returns for eligible products within 7 days of delivery. Returned items must be unused, in their original packaging, and in the same condition as received. Some items, such as personal or hygiene-related products, may not be eligible for return.
To request a return or exchange, please contact our customer support team with your order number and reason for the return. Our team will guide you through the process and provide further instructions. Shipping fees for returns may apply unless the item is defective or incorrect.
Refunds, when approved, will be processed using the original payment method and may take a few business days to reflect, depending on your payment provider.
For any questions regarding orders, returns, or exchanges, please contact our support team through the link below:
